- Shipping & Returns
Shipping & Returns
Where do you ship to?
We ship from our London, UK office to anywhere in the world.
How much is postage and packaging?
Delivery to the UK
Standard 3-5 day delivery service - Free.
Royal Mail 1st Class - £3.00 regardless of the size of your order.
Guaranteed next working day delivery - delivered the next working day for orders received by 12 midday - £8.00
Delivery to the rest of the world -
Standard airmail - between £1.00 - £7.50 depending on the size of your order. This option is not available for countries where a high number of parcels are delivered late or are not delivered.
Priority shipping - between £6-£10 depending on the the size of your order, orders sent by a tracked service and delivered faster than airmail.
All orders are sent using an insured service.
How quickly will I receive my order?
All items for sale are in stock unless otherwise stated, and orders are sent out within 1 working day of payment, usually the same day if your order is received before 2pm. UK customers can then expect delivery by Royal Mail within approximately 3-5 further working days for the standard shipping option. European customers will receive orders by Airmail within approximately 5-10 working days, and International customers by airmail within approximately 10-15 working days.
UK customers should allow upto 10 working days for delivery, and International customers should allow upto 20 working days.
Is payment secure?
We use Paypal to collect/process transaction information. You can read the full security policy here.
What is your policy on cancellation, returns and refunds?
Yes, we will give a full refund for any items returned within 30 days of receipt if for whatever reason you wish to return your order. Beyond this date all our products come with a minimum 12 month guarantee.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. You will not receive any marketing email from us or from another trader in the future. The type of information we will collect about you includes:
- Your name
- E-mail address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you have any questions/comments about privacy, you should contact us.